Shipping policy

This Shipping Policy explains current Aura Pearl shipping, order processing, delivery estimates, tracking, and duties for eligible U.S. orders placed through aurapearljewelry.com.

For shipping help, contact Customer Care at aurapearlshop@gmail.com. Customer Care reviews messages on business days in UTC+8 and typically replies within 2 business days.

Where We Ship

Aura Pearl currently ships to the United States. Available shipping options are shown at checkout for eligible U.S. addresses.

Shipping Cost

Aura Pearl offers free shipping for current U.S. orders.

Order Processing

Regular orders are processed within 5 business days.

Processing time is separate from the carrier delivery estimate. Processing time is counted in business days and does not include weekends or public holidays. If a long holiday affects processing, Aura Pearl may share an additional notice.

Estimated U.S. Delivery

Estimated U.S. delivery is 3-5 days after the order is handed to the carrier.

Delivery times are estimates only and are not guaranteed. Carrier timing can vary because of weather, carrier volume, delivery-area conditions, scanning updates, or events outside Aura Pearl's control.

Fulfillment And Carrier Partners

Aura Pearl fulfillment and carrier partners may include Amazon FBA, UPS, and FedEx, depending on the order and available service.

Tracking

Tracking is uploaded to your store account within 1 business day after the shipping label is created or the order is processed for shipment.

Please allow time for the carrier's first scan to appear. If your tracking number has not updated after the expected scan window, contact Customer Care with your order number and tracking number.

Order Changes, Cancellations, And Address Corrections

Contact Customer Care as soon as possible if you need to request an order change, cancellation, or delivery-address correction.

Please include your order number, the email address used at checkout, and the exact change you are requesting.

Aura Pearl can review the request before the order is processed or handed to a carrier. After carrier handoff, changes depend on carrier rules and cannot be guaranteed.

Duties, Import Taxes, And Customs Clearance

For current U.S. orders, Aura Pearl covers duties, import taxes, and customs clearance charges associated with the order.

If a carrier or customs office contacts you about charges on a current U.S. order, contact Customer Care before taking action so the order can be reviewed.

Delivered But Not Received

If tracking shows delivered but you cannot find the package, please first check the delivery area, mailbox, porch, lobby, reception, mailroom, parcel locker, safe-place delivery notices, anyone at the address who may have accepted the package, and the latest carrier tracking details.

If the package is still missing, contact Customer Care with your order number, tracking number, destination ZIP code, and a short note about what you have checked.