Shipping
Where We Ship
Aura Pearl currently ships to the United States. Available shipping options are shown at checkout for eligible U.S. addresses.
Shipping Cost
Aura Pearl offers free shipping for current U.S. orders.
Processing & Estimated Delivery
Regular orders are processed within 5 business days. Estimated U.S. delivery is 3-5 days after the order is handed to the carrier.
Processing time does not include weekends or public holidays. Delivery times are estimates and may change because of weather, carrier volume, delivery-area conditions, carrier scans, or events outside Aura Pearl's control.
Carriers & Tracking
Fulfillment and carrier partners may include Amazon FBA, UPS, and FedEx, depending on the order and available service.
Tracking is added to your store account within 1 business day after the shipping label is created or the order is processed for shipment. Allow time for the carrier's first scan to appear.
Order Changes, Cancellations & Address Corrections
Contact Customer Care as soon as possible with your order number, checkout email address, and the exact change you need.
Aura Pearl can review the request before the order is processed or handed to a carrier. After carrier handoff, changes depend on carrier rules and cannot be guaranteed.
Duties, Import Taxes & Customs
For current U.S. orders, Aura Pearl covers duties, import taxes, and customs clearance charges associated with the order.
If a carrier or customs office asks you to pay a charge on a current U.S. order, contact Customer Care before taking action.
Delivered but Not Received
First check the delivery area, mailbox, porch, lobby, reception, mailroom, parcel locker, safe-place notices, anyone at the address who may have accepted the package, and the latest tracking update.
If the package is still missing, contact Customer Care with your order number, tracking number, destination ZIP code, and a short note about what you checked.
Returns
Return & Exchange Window
You may request a return or exchange within 30 days after delivery. If there is no clear delivery record, Customer Care will review the request case by case.
Return Conditions
Returned items should be unworn, unused, and in original condition. They should be free from perfume, skincare residue, visible wear, or customer-caused damage.
Return the original packaging, tags, cards, and included items when available. Any product that cannot be returned will state that limit on its product page before purchase.
How to Start a Return or Exchange
Email Customer Care at hello@aurapearljewelry.com. Include your order number, item name, delivery date, reason for the request, and clear photos if the item is damaged, defective, incorrect, or condition-related.
Wait for approval and return instructions before sending anything back. The approved instructions will include the return address for your request. Send the return within 7 calendar days after receiving those instructions.
Return Shipping
For returns not related to a confirmed quality issue, return shipping is the customer's responsibility.
Use a tracked return service and keep the shipping receipt and tracking record until the return is resolved.
Exchanges
Eligible exchanges may be requested within 30 days after delivery. Customer Care will confirm whether the exchange will be handled as a replacement or as a return and new order, based on the item, stock, and request details.
For confirmed quality issues, Aura Pearl will take responsibility for the appropriate resolution after review. For personal-reason returns or exchanges, the customer is responsible for relevant shipping costs and any applicable price difference.
Refunds
After Aura Pearl receives the approved return, the item is reviewed against the return window, condition requirements, packaging, included materials, and approved request.
If the refund is approved, Aura Pearl processes it within 7 business days after receiving the returned item. Approved refunds go to the original payment method. Bank or payment-provider posting times may vary.
Damaged, Defective or Incorrect Items
Contact Customer Care as soon as possible with your order number, item name, a short description, clear item photos, close-up photos of the issue, and packaging photos when relevant.
After review, the resolution may be a replacement, reshipment, return, or refund, depending on the confirmed issue and available stock.
Gift Orders
Gift orders follow the standard 30-day return or exchange request window.
The gift recipient should provide the order number or gift receipt if available, the recipient name, and clear product photos when condition is relevant. Gift refunds normally return to the original purchaser and original payment method.
Contact Customer Care
For shipping, tracking, returns, exchanges, damaged items, or refunds, email hello@aurapearljewelry.com. We typically reply within 2 business days.