How should I wear pearl jewelry day to day?
Put your jewelry on after skincare, perfume, sunscreen, makeup, and hair products have dried. Remove it before showering, bathing, swimming, exercise, sleep, or cleaning. Avoid pulling pearls, chains, or clasps into place.
How should I clean my jewelry?
After wear, wipe pearls and metal details with a soft, dry, lint-free cloth. If pearls need more cleaning, use a lightly dampened soft cloth, then dry the piece fully. Do not soak pearl jewelry or use abrasive cleaners, chemical jewelry cleaners, ultrasonic cleaners, or steam cleaners.
For 925 Sterling Silver where listed, use a soft silver polishing cloth on accessible silver areas. Keep treated cloths and silver-cleaning products away from pearls.
How should I store and travel with it?
Store each piece separately in a clean pouch, lined box, or divided compartment. Fasten necklaces and bracelets, and lay chains or strands flat or in a relaxed curve. Keep jewelry away from direct sunlight, high heat, damp conditions, and harder pieces that may scratch the pearls.
For travel, use separate soft pouches or a divided case. Pack delicate pieces where they will not be crushed.
What should I do if something feels loose or damaged?
Stop wearing the piece if you notice a loose pearl, stretched or frayed thread, exposed wire, bent post, broken link, or clasp that no longer closes securely. Contact Customer Care with your order number, a short description, and clear photos.
If an item arrives damaged, appears defective, or is not the item ordered, contact Customer Care as soon as possible for review.